{"id":4311,"date":"2025-07-30T12:26:10","date_gmt":"2025-07-30T12:26:10","guid":{"rendered":"https:\/\/wirlab.it\/internet\/?page_id=4311"},"modified":"2025-07-30T12:30:12","modified_gmt":"2025-07-30T12:30:12","slug":"concilia-web","status":"publish","type":"page","link":"https:\/\/wirlab.it\/internet\/concilia-web\/","title":{"rendered":"Concilia Web"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; column_spacing=&#8221;0px&#8221; remove_bottom_col_margin=&#8221;true&#8221; tablet_fullwidth_cols=&#8221;yes&#8221; css=&#8221;.vc_custom_1582016099072{background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:20px;\"><\/div><div class=\"templatera_shortcode\"><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1579797810782{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}.vc_custom_1614008411520{padding-top: 5px !important;}<\/style><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1579797810782 vc_row-o-content-middle vc_row-flex wpex-vc-full-width-row wpex-vc-full-width-row--centered wpex-relative wpex-vc-has-custom-column-spacing wpex-vc-column-spacing-0px wpex-vc_row-has-fill no-bottom-margins tablet-fullwidth-columns wpex-vc-reset-negative-margin\"><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1614008411520\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><a href=\"https:\/\/wirlab.it\/\"><img class=\"wp-image-496 alignleft\" src=\"https:\/\/wirlab.it\/internet\/wp-content\/uploads\/2020\/01\/wirlab-internet-luce-e-gas.jpg\" alt=\"Wirlab internet luce e gas logo ufficiale\" width=\"253\" height=\"80\" \/><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-1\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-2\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3 visible-desktop-large\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style>.vcex-button.vcex_6a210fea5dadc{color:#212121!important;font-family:Montserrat;font-size:16px;font-weight:bolder;}<\/style><div class=\"theme-button-wrap theme-button-expanded-wrap wpex-clr\"><a href=\"https:\/\/wirlab.it\/internet\/internet-soluzioni-wholesale\/\" class=\"vcex-button theme-txt-link align-left wpex-inline-block expanded expanded vcex_6a210fea5dadc\" title=\"Soluzioni Internet Wholesale\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\">Soluzioni Wholesale<\/span><\/a><\/div> <\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3 visible-desktop-large\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style>.vcex-button.vcex_6a210fea5e053{background:#2396d0;color:#ffffff!important;font-family:Montserrat;font-size:16px;font-weight:600;}.vcex-button.vcex_6a210fea5e053:hover{background:#212121!important;}<\/style><div class=\"theme-button-wrap theme-button-expanded-wrap wpex-clr\"><a href=\"https:\/\/fibra.wirlabtlc.com\" class=\"vcex-button theme-button align-left expanded hvr hvr-shadow expanded vcex_6a210fea5e053\" title=\"Area clienti wirlab internet luce e gas\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\"><span class=\"vcex-button-icon vcex-icon-wrap theme-button-icon-left\"><span class=\"wpex-icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M406.5 399.6C387.4 352.9 341.5 320 288 320H224c-53.5 0-99.4 32.9-118.5 79.6C69.9 362.2 48 311.7 48 256C48 141.1 141.1 48 256 48s208 93.1 208 208c0 55.7-21.9 106.2-57.5 143.6zm-40.1 32.7C334.4 452.4 296.6 464 256 464s-78.4-11.6-110.5-31.7c7.3-36.7 39.7-64.3 78.5-64.3h64c38.8 0 71.2 27.6 78.5 64.3zM256 512A256 256 0 1 0 256 0a256 256 0 1 0 0 512zm0-272a40 40 0 1 1 0-80 40 40 0 1 1 0 80zm-88-40a88 88 0 1 0 176 0 88 88 0 1 0 -176 0z\"\/><\/svg><\/span><\/span>AREA CLIENTI<\/span><\/a><\/div> <\/div><\/div><\/div><\/div><\/div><div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:20px;\"><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;top&#8221; column_spacing=&#8221;40&#8243; gap=&#8221;20&#8243; equal_height=&#8221;yes&#8221; remove_bottom_col_margin=&#8221;true&#8221; tablet_fullwidth_cols=&#8221;yes&#8221; css=&#8221;.vc_custom_1608133646568{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; wpex_bg_position=&#8221;left top&#8221;][vc_column width=&#8221;5\/6&#8243; css=&#8221;.vc_custom_1584710415510{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; remove_bottom_col_margin=&#8221;true&#8221;][vc_column_inner]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:10px;\"><\/div>[\/vc_column_inner][\/vc_row_inner]<style>.vcex-icon-box.vcex_6a210fea5e5da .vcex-icon-box-content{color:#212121;font-size:18px;}.vcex-icon-box.vcex_6a210fea5e5da .vcex-icon-box-heading{margin-bottom:5px;color:#2396d0;font-size:30px;font-family:Montserrat;font-weight:600;letter-spacing:0px;line-height:30px;}.vcex-icon-box.vcex_6a210fea5e5da .vcex-icon-box-icon{font-size:20px;color:#2e98c8;border-radius:0px;height:30px;}.vcex-icon-box.vcex_6a210fea5e5da .vcex-icon-box-symbol{width:30px;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-one wpex-flex wpex-text-left vc_custom_1753878537421 vcex_6a210fea5e5da\"><div class=\"vcex-icon-box-symbol vcex-icon-box-symbol--icon wpex-flex-shrink-0 wpex-mr-20\"><div class=\"vcex-icon-box-icon wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-flex wpex-w-100 wpex-text-1\"><span class=\"wpex-flex vc-material vc-material-add\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text wpex-flex-grow\"><h2 class=\"vcex-icon-box-heading wpex-heading\">Concilia WEB<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p><strong>ConciliaWeb \u00e8 la piattaforma dell\u2019Autorit\u00e0 per le garanzie nelle comunicazioni, semplice e interattiva, per la risoluzione delle controversie tra utenti e operatori di telefonia e di servizi di media audiovisivi<\/strong>. A partire dal 1\u00b0 febbraio 2023 tramite la piattaforma ConciliaWeb \u00e8 possibile risolvere anche le controversie tra utenti e fornitori di servizi di media audiovisivi, quali la PayTv offerta tramite sistemi di accesso condizionato (ad es. decoder), ovvero i servizi di streaming accessibili tramite internet (sia che si tratti di eventi live, sia di contenuti fruibili on demand). Per poter avviare la procedura \u00e8 necessario aver presentato preventivamente un reclamo al fornitore dei servizi, che ha 30 giorni per risolvere il problema o rispondere al reclamo. Trascorso tale termine senza una risposta soddisfacente, l\u2019utente ha la possibilit\u00e0 di presentare l\u2019istanza per il tentativo di conciliazione, compilando il form SMA.<\/p>\n<p>Come da delibera AGCOM 296\/18\/CONS, gli utenti che desiderassero presentare istanze di risoluzione delle controversie potranno farlo sul sito AGCOM.<\/p>\n<\/div><\/div><\/div><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><div class=\"vcex-module vcex-divider vcex-divider-solid vcex-divider-center wpex-mx-auto wpex-block wpex-h-0 wpex-border-b wpex-border-solid wpex-border-main\"><\/div><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><style>.vcex-button.vcex_6a210fea5ec0a{background:#2396d0;font-family:Montserrat;font-size:16px;font-weight:600;}<\/style><div class=\"vc_custom_1753878609501 wpex-clr\"><a href=\"https:\/\/conciliaweb.agcom.it\/conciliaweb\/login.htm\" class=\"vcex-button theme-button blue inline vcex_6a210fea5ec0a\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\"><span class=\"vcex-button-icon vcex-icon-wrap theme-button-icon-left\"><span aria-hidden=\"true\" class=\"fas fa-external-link-alt\"><\/span><\/span>ConciliaWeb AGCOM<\/span><\/a><\/div> <div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"Soluzioni Wholesale AREA CLIENTI Concilia WEBConciliaWeb \u00e8 la piattaforma dell\u2019Autorit\u00e0 per le garanzie nelle comunicazioni, semplice e interattiva, per la risoluzione delle controversie tra utenti e operatori di telefonia e di servizi di media audiovisivi. A partire dal 1\u00b0 febbraio 2023 tramite la piattaforma ConciliaWeb \u00e8 possibile risolvere anche le controversie tra utenti e fornitori&hellip;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4311","page","type-page","status-publish","hentry","entry","no-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Concilia Web - WirLab<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wirlab.it\/internet\/concilia-web\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Concilia Web - WirLab\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wirlab.it\/internet\/concilia-web\/\" \/>\n<meta property=\"og:site_name\" content=\"WirLab\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-30T12:30:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/wirlab.it\/internet\/concilia-web\/\",\"url\":\"https:\/\/wirlab.it\/internet\/concilia-web\/\",\"name\":\"Concilia Web - 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